Frequently Asked Questions
Everything you need to know about our waterproof essentials and services.
What is the waterproof rating of Rains products?
Most Rains apparel and bags feature a water column pressure of 4,000mm to 8,000mm, designed to keep you dry through moderate to heavy rain showers.
How should I clean and maintain my Rains jacket?
We recommend using a damp cloth and mild soap for spot cleaning. For a deeper clean, machine wash at 30°C on a delicate cycle and always hang dry; do not tumble dry or iron.
What is your return policy for online orders?
You can return any unused items in their original packaging within 30 days of receipt for a full refund. Please note that return shipping costs may apply depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Delivery times typically range from 3 to 7 business days depending on the destination and selected shipping method.
Are Rains products vegan-friendly?
Yes, all Rains products are 100% vegan. We use a signature waterproof PU (polyurethane) coating and synthetic insulation instead of animal-derived materials.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.